When Messages Vanish: The Record Management Challenge of Ephemeral Communications

Recent headlines have brought ephemeral messaging apps into focus for information management practitioners. With two separate incidents where U.S. Department of Defense leadership shared confidential information via disappearing message platforms, the conversation about these tools has never been more urgent.

It’s timely that AIIM has just published a new white paper “When Messages Self-Destruct: The Hidden Risks of Ephemeral Communication for Information Governance” by AIIM Fellow and Award of Merit recipient John Newton that explains ephemeral communications and their impact on information management and governance.